/*! tailwindcss v4.2.1 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.relative{position:relative}.start{inset-inline-start:var(--spacing)}.table{display:table}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}}:root{--ink:#17201d;--muted:#66706c;--line:#dfe4e1;--paper:#fff;--wash:#f3f5f3;--forest:#173e32;--forest-soft:#e2eee8;--amber:#b87416;--amber-soft:#fff2d8;--red:#aa382f;--red-soft:#fae5e1;--green:#287058;--green-soft:#deefe7;--shadow:0 16px 42px #17201d14}*{box-sizing:border-box}html{background:var(--wash)}body{color:var(--ink);background:radial-gradient(circle at 75% -20%, #b8741614, transparent 34rem), var(--wash);margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,select,textarea,input{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}.portal-shell{grid-template-columns:248px minmax(0,1fr);min-height:100vh;display:grid}.rail{color:#f7faf8;background:linear-gradient(180deg, #ffffff09, transparent 35%), var(--forest);flex-direction:column;gap:28px;height:100vh;padding:26px 18px 20px;display:flex;position:sticky;top:0}.brand,.operator,.subject-name{align-items:center;gap:12px;display:flex}.brand-mark{color:#ffe1ad;letter-spacing:-.04em;background:#ffffff1a;border:1px solid #ffffff40;border-radius:13px;place-items:center;width:42px;height:42px;font-weight:800;display:grid}.brand strong,.brand span,.operator strong,.operator span{display:block}.brand strong{font-size:.95rem}.brand span,.operator span{color:#ffffff9c;margin-top:3px;font-size:.76rem}nav{gap:6px;display:grid}.nav-item{color:#ffffffb8;text-align:left;background:0 0;border:0;border-radius:11px;grid-template-columns:25px 1fr auto;align-items:center;gap:7px;width:100%;min-height:44px;padding:0 12px;font-size:.86rem;display:grid}.nav-item b{color:#4f2500;text-align:center;background:#ffc670;border-radius:99px;min-width:22px;padding:3px 6px;font-size:.7rem}.nav-item small{color:#ffffff61;text-transform:uppercase;letter-spacing:.08em;font-size:.64rem}.nav-active{color:#fff;background:#ffffff1f}.nav-icon{text-align:center;font-size:1.08rem}.local-warning{color:#ffe4b8;background:#804b0c3d;border:1px solid #ffca7538;border-radius:13px;margin-top:auto;padding:14px}.local-warning strong{text-transform:uppercase;letter-spacing:.07em;font-size:.76rem}.local-warning p{color:#ffedd0b0;margin:7px 0 0;font-size:.73rem;line-height:1.45}.operator{border-top:1px solid #ffffff1a;padding-top:17px}.rail-signout{color:#ffffffb8;background:0 0;border:1px solid #ffffff29;border-radius:9px;min-height:36px;font-size:.74rem}.mobile-menu-button{display:none}.signin-shell{background:radial-gradient(circle at 70% 10%, #b8741629, transparent 30rem), var(--forest);place-items:center;min-height:100vh;padding:24px;display:grid}.signin-card{background:var(--paper);border:1px solid #ffffff2e;border-radius:20px;width:min(100%,440px);padding:34px;box-shadow:0 24px 80px #0000003d}.signin-brand{color:var(--forest);margin-bottom:34px}.signin-brand .brand-mark{color:#fff1d4;background:var(--forest)}.signin-brand span{color:var(--muted)}.signin-card h1{font-size:2.25rem}.signin-copy{color:var(--muted);margin:10px 0 24px;font-size:.82rem;line-height:1.5}.signin-card form{gap:15px;display:grid}.signin-card form label{color:var(--muted);gap:6px;font-size:.72rem;font-weight:700;display:grid}.signin-card input{border:1px solid var(--line);height:43px;color:var(--ink);background:#fcfdfc;border-radius:9px;padding:0 11px}.signin-card form .inline-error{margin:0}.signin-card form button{margin-top:3px}.signin-card>small{color:var(--muted);margin-top:20px;font-size:.65rem;display:block}.operator strong{font-size:.8rem}.avatar{width:34px;height:34px;color:var(--forest);background:#dcebe4;border-radius:50%;flex:none;place-items:center;font-size:.72rem;font-weight:800;display:grid}.avatar.large{width:48px;height:48px;font-size:.84rem}.workspace{min-width:0;padding:32px clamp(20px,3vw,48px) 50px}.topbar,.panel-heading,.case-header,.card-title,.case-row-top,.case-row-bottom{justify-content:space-between;align-items:center;gap:16px;display:flex}.topbar{margin-bottom:24px}.eyebrow{color:var(--green);letter-spacing:.12em;text-transform:uppercase;margin:0 0 5px;font-size:.68rem;font-weight:800}h1,h2,h3,p{margin-top:0}h1{letter-spacing:-.04em;margin-bottom:0;font-family:Georgia,Times New Roman,serif;font-size:clamp(2rem,3vw,2.8rem);font-weight:500}h2{margin-bottom:0;font-size:1.2rem}h3{margin-bottom:0;font-size:1rem}.primary-button,.secondary-button,.danger-button,.quiet-button{border-radius:9px;min-height:39px;padding:0 14px;font-size:.78rem;font-weight:750}.primary-button{border:1px solid var(--forest);color:#fff;background:var(--forest)}.secondary-button{border:1px solid var(--line);color:var(--ink);background:var(--paper)}.danger-button{border:1px solid var(--red);color:#fff;background:var(--red)}.quiet-button{color:var(--muted);background:0 0;border:0}.error-banner{color:#74241d;background:var(--red-soft);border:1px solid #e8b4ad;border-radius:10px;grid-template-columns:auto 1fr auto;align-items:center;gap:12px;margin-bottom:18px;padding:12px 15px;font-size:.8rem;display:grid}.error-banner button{color:inherit;background:0 0;border:0;font-size:1.2rem}.metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px;display:grid}.metric{border:1px solid var(--line);background:#fffc;border-radius:14px;min-height:116px;padding:17px}.metric span,.metric small{color:var(--muted);font-size:.72rem;display:block}.metric strong{margin:9px 0 6px;font-family:Georgia,Times New Roman,serif;font-size:2rem;font-weight:500;display:block}.metric-alert{background:linear-gradient(145deg,#fffaf0,#fff3dc);border-color:#ebc68d}.operations-grid{border:1px solid var(--line);background:var(--paper);min-height:680px;box-shadow:var(--shadow);border-radius:17px;grid-template-columns:minmax(270px,.31fr) minmax(0,1fr);display:grid;overflow:hidden}.queue-panel{border-right:1px solid var(--line);background:#f8f9f8;min-width:0}.panel-heading{border-bottom:1px solid var(--line);min-height:83px;padding:17px}.panel-heading select{border:1px solid var(--line);max-width:115px;height:34px;color:var(--ink);background:#fff;border-radius:8px;padding:0 9px;font-size:.72rem}.result-count{color:var(--muted);white-space:nowrap;font-size:.68rem}.user-tools{border-bottom:1px solid var(--line);background:#f4f6f4;gap:12px;padding:14px 17px 16px;display:grid}.search-field,.user-filter-grid label{color:var(--muted);gap:5px;font-size:.64rem;font-weight:750;display:grid}.search-field input,.user-filter-grid select{border:1px solid var(--line);width:100%;height:37px;color:var(--ink);background:#fff;border-radius:8px;padding:0 10px;font-size:.72rem}.search-field input:focus,.user-filter-grid select:focus{border-color:var(--green);outline-offset:1px;outline:2px solid #28705821}.user-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;display:grid}.case-list{min-height:540px;max-height:calc(100vh - 300px);overflow-y:auto}.case-row{border:0;border-bottom:1px solid var(--line);width:100%;color:var(--ink);text-align:left;background:0 0;padding:17px;display:block}.case-row:hover{background:#f0f4f1}.case-selected{box-shadow:inset 3px 0 var(--green);background:var(--forest-soft)}.case-row-top,.case-row-bottom{color:var(--muted);font-size:.66rem}.case-row strong{margin-top:13px;font-size:.9rem;display:block}.case-row p{color:var(--muted);margin:4px 0 14px;font-size:.75rem}.pill{color:#48514e;letter-spacing:.04em;text-transform:uppercase;background:#e9ecea;border-radius:99px;align-items:center;min-height:23px;padding:0 8px;font-size:.62rem;font-weight:800;display:inline-flex}.pill-danger{color:#8e2e27;background:var(--red-soft)}.pill-warning{color:#86520a;background:var(--amber-soft)}.pill-success{color:#1d654d;background:var(--green-soft)}.detail-panel{min-width:0}.case-header{border-bottom:1px solid var(--line);min-height:105px;padding:21px 24px}.case-header h2{letter-spacing:-.02em;margin-top:10px;font-family:Georgia,Times New Roman,serif;font-size:1.7rem;font-weight:500}.case-header p{color:var(--muted);margin:4px 0 0;font-size:.73rem}.case-labels{gap:7px;display:flex}.assignee{color:var(--muted);font-size:.72rem}.detail-columns{background:#f6f7f6;grid-template-columns:minmax(0,1.35fr) minmax(250px,.75fr);gap:14px;padding:16px;display:grid}.verification-grid{min-height:620px}.verification-detail{background:#f6f7f6;grid-template-columns:minmax(0,1.25fr) minmax(270px,.75fr);gap:14px;padding:16px;display:grid}.inline-error{color:#74241d;background:var(--red-soft);border:1px solid #e8b4ad;border-radius:9px;margin:14px 16px 0;padding:11px 13px;font-size:.76rem}.application-facts div{padding:10px 0}.member-badge-list{gap:.8rem;display:grid}.member-badge{background:#f3f6ee;border:1px solid #d7dfce;border-radius:.8rem;justify-content:space-between;align-items:start;gap:.75rem;padding:.8rem;display:flex}.member-badge p{margin:.25rem 0}.danger-link{color:#9a3129;cursor:pointer;font:inherit;background:0 0;border:0;padding:0;font-weight:700}.danger-link:disabled{cursor:not-allowed;opacity:.45}.notification-workspace{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:18px}.notification-summary{flex-wrap:wrap;gap:10px;margin:12px 0 18px;display:flex}.notification-summary span{background:var(--forest-soft);color:var(--forest);border-radius:999px;padding:8px 12px}.notification-test-card{background:var(--forest-soft);border:1px solid #b8d3c5;border-radius:12px;grid-template-columns:minmax(0,1fr) minmax(280px,.75fr);align-items:end;gap:18px;margin-bottom:18px;padding:16px;display:grid}.notification-test-card h3,.notification-test-card p{margin:5px 0 0}.notification-test-card>div>p:last-child{color:var(--muted);font-size:.72rem;line-height:1.45}.notification-test-controls{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;display:grid}.notification-test-controls label{color:var(--muted);gap:6px;font-size:.68rem;font-weight:750;display:grid}.notification-test-controls select{width:100%;min-width:0}.notification-notice{margin:0 0 16px}@media (width<=760px){.notification-test-card,.notification-test-controls{grid-template-columns:1fr}}.notification-list{gap:10px;display:grid}.notification-row{border:1px solid var(--line);border-radius:12px;padding:14px}.notification-row h3,.notification-row p{margin:8px 0 0}.notification-row-heading{justify-content:space-between;align-items:start;display:flex}.notification-row-heading div{gap:3px;display:grid}.capability-list{flex-wrap:wrap;gap:8px;margin-top:14px;display:flex}.capability-list>span{color:var(--forest);background:var(--forest-soft);border:1px solid #cbdcd4;border-radius:9px;gap:2px;padding:8px 11px;font-size:.72rem;font-weight:750;display:grid}.capability-list small{letter-spacing:.06em;text-transform:uppercase;font-size:.55rem;font-weight:600}.verification-checks{gap:12px;display:grid}.verification-checks h3{margin-bottom:4px}.verification-checks label{grid-template-columns:18px 1fr;align-items:center;gap:9px;font-size:.74rem;display:grid}.verification-checks input{width:16px;height:16px;accent-color:var(--green)}.review-history{border-left:3px solid var(--amber)}.danger-text{color:var(--red)}.detail-main,.detail-side{align-content:start;gap:14px;min-width:0;display:grid}.content-card{border:1px solid var(--line);background:var(--paper);border-radius:13px;padding:18px}.content-card>p:not(.eyebrow){color:#434b48;margin:12px 0 0;font-size:.8rem;line-height:1.55}.report-card{border-left:3px solid var(--amber)}blockquote{color:#313936;margin:16px 0 10px;font-family:Georgia,Times New Roman,serif;font-size:1rem;line-height:1.5}.content-card small,.muted{color:var(--muted);font-size:.7rem}.count-badge{min-width:27px;height:27px;color:var(--green);background:var(--forest-soft);border-radius:50%;place-items:center;font-size:.68rem;font-weight:800;display:grid}.offer-context{background:var(--wash);border-radius:9px;gap:4px;margin-top:14px;padding:12px;font-size:.76rem;display:grid}.offer-context span{color:var(--muted)}.message-list,.notes{gap:9px;margin-top:14px;display:grid}.message,.note{border:1px solid var(--line);background:#fbfcfb;border-radius:9px;padding:11px 12px}.message>div{justify-content:space-between;gap:12px;font-size:.7rem;display:flex}.message span,.note span{color:var(--muted);font-size:.64rem}.message p,.note p{color:#444d49;margin:6px 0 0;font-size:.76rem;line-height:1.45}.note strong,.note span{margin-right:8px;font-size:.68rem}.note-entry{justify-items:end;gap:9px;margin-top:13px;display:grid}textarea{resize:vertical;border:1px solid var(--line);width:100%;color:var(--ink);background:#fcfdfc;border-radius:9px;outline:none;padding:10px 11px;font-size:.76rem;line-height:1.45}textarea:focus,select:focus-visible,button:focus-visible,input:focus-visible{outline-offset:2px;outline:3px solid #28705838}.subject-name{margin:14px 0 17px}.subject-name h3{font-family:Georgia,Times New Roman,serif;font-size:1.07rem;font-weight:500}.subject-name span{color:var(--muted);overflow-wrap:anywhere;margin-top:3px;font-size:.67rem;display:block}dl{gap:9px;margin:0;display:grid}dl div{border-top:1px solid var(--line);justify-content:space-between;gap:12px;padding-top:9px;font-size:.7rem;display:flex}dt{color:var(--muted)}dd{text-align:right;margin:0;font-weight:700}.task{border-bottom:1px solid var(--line);grid-template-columns:17px 1fr auto;align-items:start;gap:9px;padding:11px 0;font-size:.72rem;line-height:1.35;display:grid}.task:last-child{border-bottom:0}.task input{width:15px;height:15px;accent-color:var(--green);margin:1px 0 0}.task small{text-transform:uppercase;font-size:.55rem}.decision-card{gap:9px;display:grid}.decision-card h3{margin-bottom:4px}.account-management-card label,.test-delete-zone label{color:var(--muted);gap:6px;font-size:.68rem;font-weight:750;display:grid}.account-management-card textarea,.test-delete-zone input,.phone-override-card input,.phone-override-card textarea{width:100%}.phone-override-card{background:#fffcf2;border-color:#d8c48d}.phone-override-card>p:not(.eyebrow){margin:0}.phone-override-card small{line-height:1.4}.test-delete-zone{border-top:1px solid #e8b4ad;gap:9px;margin-top:8px;padding-top:14px;display:grid}.test-delete-zone p{color:var(--muted);margin:0;font-size:.72rem;line-height:1.45}.inline-notice{color:#1d654d;background:var(--green-soft);border:1px solid #aed6c5;border-radius:9px;margin:16px 24px 0;padding:11px 13px;font-size:.76rem}.resolution{margin-top:8px}.resolution p{color:var(--muted);margin:9px 0 0;font-size:.75rem;line-height:1.45}.empty-state{min-height:180px;color:var(--muted);text-align:center;place-content:center;gap:6px;padding:24px;font-size:.76rem;display:grid}.empty-state strong{color:var(--ink);font-family:Georgia,Times New Roman,serif;font-size:1.05rem;font-weight:500}.detail-empty{min-height:650px}@media (width<=1120px){.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.operations-grid{grid-template-columns:260px minmax(0,1fr)}.detail-columns,.verification-detail{grid-template-columns:1fr}}@media (width<=820px){.portal-shell{display:block}.rail{z-index:30;grid-template-columns:1fr auto;gap:14px;width:100%;height:auto;padding:15px 18px;display:grid;position:sticky;box-shadow:0 8px 24px #17201d29}.mobile-menu-button{color:#fff;background:#ffffff1a;border:1px solid #ffffff3d;border-radius:10px;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:0 13px;font-size:.76rem;font-weight:750;display:inline-flex}.mobile-menu-button span{font-size:1.05rem;line-height:1}.rail nav{grid-column:1/-1;display:none}.rail nav.mobile-nav-open{border-top:1px solid #ffffff1f;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;padding-top:13px;display:grid}.rail nav.mobile-nav-open .nav-item{text-align:center;justify-content:center;min-height:46px;padding:7px 8px;line-height:1.2;display:flex}.rail nav.mobile-nav-open .nav-icon,.rail nav.mobile-nav-open .nav-item:disabled,.local-warning{display:none}.operator{border:0;grid-column:1;padding:0}.rail-signout{grid-column:2;min-width:76px}.workspace{padding:22px 14px 38px}.operations-grid{display:block}.queue-panel{border-right:0;border-bottom:1px solid var(--line)}.case-list{min-height:0;max-height:320px}}@media (width<=520px){.metrics{grid-template-columns:1fr 1fr}.metric{min-height:100px;padding:13px}.topbar{align-items:flex-end}.case-header{flex-direction:column;align-items:flex-start}.detail-columns{padding:10px}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}
